Privacy Policy — JomCuci

JomCuci ("we", "us", "our") operates the online gaming and sports betting platform accessible at jomcuci.cam. We are fully committed to protecting the privacy and personal data of all individuals who interact with our Platform ("you", "User", "Player").

This Privacy Policy ("Policy") explains in clear, plain English how JomCuci collects, processes, stores, shares, and protects your personal data. It applies to all users of the JomCuci Platform, including registered account holders, visitors to our website, and anyone who contacts our customer support team.

By registering an account, making a deposit, or otherwise using the JomCuci Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should refrain from using the Platform.

This Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the JomCuci Platform.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

JomCuci collects only the data that is necessary to provide you with a safe, functional, and legally compliant gaming experience. The categories of personal data we collect are outlined in the table below:

JomCuci does not collect special category data (such as biometric data, health information, or political opinions) unless specifically required by applicable law or regulations.

JomCuci collects personal data through the following means:

• Directly from you: when you register an account, complete the KYC verification process, make a deposit or withdrawal request, submit a support enquiry, or communicate with our team via email or live chat.
• Automatically: when you access or use the Platform, technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies embedded in the Platform.
• From payment processors: when you transact through Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, DuitNow, FPX, or cryptocurrency channels, those processors share transaction confirmation data with us as necessary to complete and record the transaction.
• From identity verification providers: where we engage third-party KYC and AML compliance vendors, they may return verification status, risk flags, or document authentication results to us in connection with your account.
• From publicly available sources: in certain circumstances, JomCuci may consult publicly accessible databases or registers (such as sanctions screening lists) as part of our compliance obligations.

JomCuci processes your personal data on the following legal grounds, in accordance with the Personal Data Protection Act 2010 (Malaysia) ("PDPA") and other applicable data protection frameworks:

• Contractual Necessity: Processing is required to register your account, process your deposits and withdrawals, provide gaming services, and fulfil all obligations under our Terms & Conditions.
• Legal Obligation: Processing is necessary to comply with applicable laws, including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and responsible gambling obligations.
• Legitimate Interests: Processing is necessary for JomCuci's legitimate business interests, including fraud prevention, platform security, and service quality improvement, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where JomCuci relies on your consent as the legal basis for processing — for example, to send you marketing communications or promotional offers — you may withdraw your consent at any time by contacting our support team or updating your account preferences.

JomCuci uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your JomCuci account, including processing your deposits and withdrawals in MYR.
• Identity Verification: To verify that you are at least 21 years of age and are who you claim to be, in compliance with KYC and AML regulatory requirements.
• Transaction Processing: To process and record all financial transactions including deposits via Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, and supported cryptocurrency channels.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance through our live chat and email channels.
• Responsible Gambling: To monitor your betting activity for indicators of problem gambling behaviour, apply any deposit limits or self-exclusion restrictions you have set, and comply with our responsible gambling obligations.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, unauthorised access, and security incidents on the Platform.
• Legal Compliance: To fulfil our obligations under applicable Malaysian laws and any regulatory requirements, including retaining records for auditing and investigation purposes.
• Platform Improvement: To analyse usage patterns and user feedback to improve the design, functionality, and performance of the JomCuci Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have provided consent to receive such communications. You may opt out at any time.

JomCuci does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following strictly defined circumstances:

• Payment Service Providers: We share necessary transaction data with Malaysian payment processors including Maybank, CIMB, Public Bank, Hong Leong, FPX operators, Touch 'n Go eWallet, Boost, and GrabPay in order to execute deposit and withdrawal transactions on your behalf.
• KYC and AML Compliance Vendors: We engage accredited identity verification and anti-money laundering screening providers who process identity document data on our behalf under strict data processing agreements.
• Licensed Game Studios: The third-party game studios whose titles are available on JomCuci may receive anonymised or pseudonymised session data to facilitate fair game delivery. No personally identifiable data is shared with game studios without a specific lawful basis.
• Legal and Regulatory Authorities: Where required by applicable Malaysian law, court order, regulatory direction, or law enforcement request, JomCuci will disclose personal data to the relevant authority. We will, where lawfully permitted, notify you of such disclosures.
• Fraud Prevention Networks: In cases of suspected fraud, multi-accounting, or money laundering, JomCuci may share data with industry fraud prevention bodies or other regulated operators for the purpose of protecting the integrity of the platform and its users.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving JomCuci, user data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and given the opportunity to exercise your rights.

All third-party data processors engaged by JomCuci are required to handle your data in accordance with this Privacy Policy and to implement appropriate technical and organisational security measures.

JomCuci uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and understand how users interact with our services. The main types of cookies we use are:

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the Platform. JomCuci does not use third-party advertising cookies or cross-site tracking for commercial advertising purposes.

JomCuci retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of seven (7) years following account closure, in compliance with AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years for tax, audit, and regulatory compliance purposes.
• KYC verification documents: Retained for a minimum of seven (7) years from the date of verification, in line with Malaysian AML regulatory requirements.
• Customer support correspondence: Retained for three (3) years from the date of the last communication, unless the subject matter involves an unresolved legal dispute.
• Usage and session data: Retained for up to twenty-four (24) months for platform analytics and responsible gambling monitoring purposes.
• Marketing consent records: Retained for the duration of your consent and for three (3) years thereafter to demonstrate compliance.

Where data is no longer required for any of the above purposes, JomCuci will securely delete or anonymise it in accordance with our internal data disposal procedures.

JomCuci implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the JomCuci Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring only authorised personnel with a legitimate business need can access your personal data.
• Regular security audits and penetration testing conducted by qualified third-party security professionals.
• Multi-factor authentication options available to all account holders.
• Continuous monitoring of Platform infrastructure for suspicious activity and security anomalies.

Whilst JomCuci takes all reasonable steps to protect your data, no system is entirely immune to security risks. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the following rights in relation to your personal data held by JomCuci:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". JomCuci will acknowledge your request within five (5) business days and respond substantively within thirty (30) calendar days. We may require verification of your identity before processing a rights request.

JomCuci operates an adults-only platform. Our services are strictly intended for individuals who are at least 21 years of age. We do not knowingly collect, process, or retain personal data from any person under the age of 21.

Age verification is a mandatory step in the account registration and KYC process. All users are required to confirm their age during registration and to provide documentary proof of age — such as a copy of their Malaysian Identity Card (MyKad) or passport — before any withdrawal request is approved.

If you are a parent or guardian and believe that a minor has registered on JomCuci, please contact us immediately at [email protected] with details and we will investigate and take prompt action.

JomCuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When we make material changes — those that significantly affect how we use or share your personal data — we will notify registered users via:

• A prominent notice displayed on the JomCuci Platform upon your next login;
• An email notification sent to the address registered to your account, where material changes are involved.

Non-material updates (such as clarifications, corrections, or restructuring without substantive change to data processing practices) will be published on this page with an updated "Effective Date" and do not require separate notification.

Your continued use of the JomCuci Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by JomCuci, please contact our Data Protection team using the details below:

JomCuci is committed to resolving all privacy concerns promptly and professionally. If you are not satisfied with our response to a data rights request, you may escalate the matter to the relevant Malaysian supervisory authority for data protection.